CLIENT SUCCESS SPECIALIST - Online Marketing

GET TO KNOW CLIENT SUPPORT PROS

At Client Support Pros, we only do one thing – make lives better, one interaction at a time. We’re a global leader in client support and experience, serving the world’s best brands with hundreds of customers around the world.

JOB SUMMARY

Your mission (should you choose to accept it) is to offer exceptional client account management through phone, email, online chat or Zoom to clients. To help follow up with new leads, onboard, troubleshoot, resolve issues and answer any questions or concerns they have around a particular product or service.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome and determined need apply.

KEY JOB RESPONSIBILITIES

• Proactive outreach to new sales leads for the brand(s) you represent.
• Talks to customers over the phone, email, online chat or Zoom to onboard them and/or to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of technical support as needed.
• Tracks call-related information for auditing and reporting purposes
• Provides feedback reports on call issues related to support and/or training issues

WHY JOIN CLIENT SUPPORT PROS?

Every day, we aim to live up to our mission of creating insanely great client experiences. But as Client Support Pros employees, giving back matters just as much – that’s why we’re so proud of our yearly volunteer events, including providing assistance to area nonprofits, and those in the communities we reside.

Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As a Client Support Pros employee, you may receive:

• Paid training
• Paid time off
• Paid holiday and sick time
• Monday – Friday daytime work schedule

Working at Client Support Pros means, as our company continues to grow, potentially having the freedom to explore all kinds of career options – from lead handling, client support, training, and tech support, to management, recruiting and much more. Client Support Pros offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.

So, what do you say? Ready to take the next step?

JOB REQUIREMENTS

Minimum Education and Experience:

• No minimum education requirement
• No Vaccination Requirement
• Customer service experience a plus
• Phone-related customer service a major plus
• Familiarity with computers
• Comfortability and adaptability with learning new software

Knowledge, Skills and Abilities:

• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
• Ability to use phone and computer systems
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Conversational, patient, and confident, with a positive attitude

Physical Demands

Constant sedentary work. You’ll typically be sitting for most of the time, so be sure to get up and stretch occasionally. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

TAKE THE NEXT STEP

Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.

You ready? Let’s do this.

About Client Support Pros:

Client Support Pros is an equal opportunity employer and committed to diversity in its workforce. Client Support Pros recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.